Request for Audio System Complaint Codes to be Added to Customer Service Order (CSO) #97-T-31 - (Jan 2, 2003)

Request for Audio System Complaint Codes to be Added to Customer Service Order (CSO)

1991-1998 Saturns

Purpose:

Saturn's audio systems consist of a group of complex components including: AM/FM Radio, cassette Deck, CD Player/Changer, Speakers, and Antenna System.

When there is a customer concern with one of these components, it is essential for the Service Writer to gather as much information as possible from the customer regarding these concerns for the following reasons:

Complete and accurate information will:

Improve Saturn's Retailer Technicians chances for proper diagnosis and help avoid comebacks, which will result in improved Customer Satisfaction Index (CSI) scores.
Enable Saturn Engineering and component manufacturers to more efficiently and accurately use the data to drive continuous improvement activities.
Enable the remanufacture supplier to provide better quality remanufactured components.
Assist engineering with identifying potential product problem trends.

The attached list of Complaint Codes has been developed specifically for Saturn's audio systems. Please use these complaint codes in conjunction with the CSO comment section when recording customer complaints associated with the audio system.

Audio Performance
AM radio only	A00
Reception	A01
Ignition noise	A02
Switch pop noise	A03
Electric motor/generator noise	A04
FM radio only	--
Reception	A05
Ignition noise	A06
Switch pop noise	A07
Electric motor/generator noise	A08
AM/FM radio -- This category to be used ONLY when the complaint is heard on BOTH AM and FM.	--
Reception	A09
Ignition noise	A10
Switch pop noise	A11
Electric motor/generator noise	A12
Cassette Deck	--
Cassette stuck in unit	A13
Will not accept Cassette	A14
Cassette ejects while playing	A15
Tape muffled sound	A16
Tape speed fluctuation	A17
Tape auto reverse	A18
Cassette player inoperative	A19
CD player	--
CD stuck in unit	A20
Will not accept CD	A21
CD ejects while playing	A22
CD skips	A23
CD player damaged CD	A24
CD player inoperative	A25
Audio General	--
Display Inoperative/could not program	A26
Scratched/damaged faceplate	A27
Buttons inoperative/stuck	A28
Radio inoperative	A29
Speakers	--
Buzz/vibration noise	A30
Static sound	A31
Inoperative/no sound output	A32

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.

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