Warranty Admin. - Replacement of Shock Absorbers and Struts and Use of Labor Operations E3800, E3801, E3807, E5800, E5801, E5807, E3850, E3857, E5750, E5751 and E5757 #05-03-08-002 - (Jan 19, 2005)

Replacement of Shock Absorbers and Struts and Use of Labor Operations E3800, E3801, E3807, E5800, E5801, E5807, E3850, E3857, E5750, E5751 and E5757

2005 and Prior Passenger Cars and Trucks

2003-2005 HUMMER H2

2005 and Prior Saturn Vehicles

This bulletin is being revised to add models, model years and information regarding electronically controlled shock absorbers. Please discard Corporate Bulletin Number 72-05-12.

The purpose of this bulletin is to provide retail and wholesale service personnel with enhanced service policies for the above listed subject labor operations.

Service management should make certain that all dealership personnel responsible for replacement of suspension components are familiar with GM Service Manual procedures.

Effective with repair orders dated on or after January 15, 1998, the following must also be followed:

•

Shock absorbers/strut assemblies are fluid-filled components and will normally exhibit seepage. Seepage is defined as oil film or dust accumulation on the exterior of the shock housing. Shock absorber/strut assemblies are not to be replaced under warranty for seepage.

Important: Electronically controlled shock absorbers (MR) may have a tendency to attract dust to this oil film. Often this film and dust can be wiped off and will not return until similar mileage is accumulated again.

•	Defective shock absorber/strut assemblies will have a visible oil path or drip coming from the component. A visible oil path or drip coming from the shock absorber/strut assembly should be replaced as a defective component.

•	Only defective shock absorber/strut assemblies should be replaced. Do not replace pairs unless both are defective, unless otherwise instructed in the Service Manual and/or Service Bulletin.

•	Service management approval is required on the repair order for replacement of struts or shocks in pairs. This approval includes noting the reason for replacement.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.

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