WELCOME ALL POTENTIAL SATURN OWNERS!!
If you have come here in search of information about a single person's
experience with their Saturn SL1, well, you have clicked on through to
the
right site.
And a special welcome to current Saturn owners! Remember, next
time you buy a Saturn, this could be you!
(As a disclaimer, I want to say that everything that appears on these
pages is completely true. It all happened to Ryan and Kathleen
O'Neil. If you want, you can
mail us for more information, or
with your own experiences or advice.
Click HERE to see what others have
contributed)
My wife bought a 1995 Saturn SL1, and 5,500 miles later, the problems
started. Appalling? It certainly is. Do you know
what's more appalling? The problems only started there and
continue to this very day.
Here's a quick rundown of the problems that we have had with our
car:
-
The transmission leaked four different times in the first 19,000
miles. It is still leaking. The dealers told us that it
didn't fall under Connecticut's Lemon Law because the problem was
slightly different each time. They were able, in effect, to
take advantage of first time car owners. Don't let this happen
to you!
-
The head gasket cracked at less than 55,000 miles.
-
One Connecticut Saturn dealer was about to give us a rental car
since he was unable to find the problem. Just as we were about
to sign for the rental, he "found" the problem. "A loose
wire." Well, the car broke down just 15 hours later on our way
to Cincinnati.
-
The alternator was replaced twice within a two week period.
In the meantime, our battery died, which we had to replace at our
own expense.
-
Want to hear an actual message left on our answering machine?
You won't believe the wanton recklessness. If the mechanic was
a doctor, we would be able to sue for malpractice. Click here
for the file:
At the moment, we are in the process of contacting the State of
Connecticut's Department of Consumer Protection. Check back here
for updates on our progress. Along with sending a copy of the
pages that follow (with attached receipts) to them, we also sent a copy
to Dan Anderson, the Customer Service Team Leader. Feel free to
write Dan, either on our behalf, or your own.
(We were informed on September 2, 1997, that Dan Anderson no longer
holds the position of Team Leader of Customer Serive.)
Here's where you can e-mail Saturn:
http://www.saturn.com/communication/index.html
Here's the snail mail address:
Team Leader, Customer Service
Saturn Corporation
Mail Drop S-24
100 Saturn Parkway
Spring Hill, TN 37174
Click on the Lemon to start the story:
or, you can go here and read other's experiences, and responses to
this page.