24.  On 6/2/97, my husband spoke with another representative, Dale Swift, unsatisfied with the answer we had received two weeks earlier.  She said she would forward our case to the area manager and we would be contacted the next day.

25.  On 6/4/97, we spoke to Suzanne Nilson (CAMS) and suggested several options.  We hoped she could assist us in Saturn buying back the car, since we could not in good conscience sell the car to anyone else.  She told us Saturn does not have a policy of buying back cars and that we could talk to a dealer on our own about buying it.  We wanted some guarantee that if we kept our car it would really be fixed and we would not have to keep paying money for incorrect repairs.  She suggested (as Joe had earlier done) that we could talk to the dealer on a case by case basis.  At this point we found out she had not received our improperly repaired wire harness to use for "learning purposes."  She knew nothing of our case, and no one was learning from their mistakes.  She told us she would talk to Saturn of Fairfield and authorize a free oil change, since our car was again leaking.  She said they could then check the car every 500 or 1000 miles to make sure it was not leaking again.

26.  We spoke to Suzanne Nilson on 6/6/97, this time seeing if she could assist us in trading the car in at a Saturn dealership.  She told us to work with the dealer on our own, since Saturn does not have a policy for this either.  Unsatisfied with her stonewalling us with the refrains of  "work with the dealer" and "Saturn does not have a policy for that," we requested to speak with her supervisor.  She said no.

27.  Still unsatisfied with our situation, we called back on 6/17/97 and asked to speak with Dan Anderson, the customer service team leader.  Demetria would not let us speak to him.  We tried to explain our dissatisfaction with Saturn as a corporation and as individual dealerships.

28.  On 7/22/97, I returned to Saturn of Fairfield to get my free oil change and hopefully to work towards finding the actual reason for the current transmission leak.  I told the service person about my conversation with Suzanne Nilson (which he knew nothing about).  Instead of checking out what I had told him, he just tightened the transmission pan and tightened the cooler lines.  He did not even do the oil change!  When I asked if I was supposed to come back to have the car checked for leaking every 500 or every 1000 miles, I was told, "you can if you want to."

29.  Upon returning home from Saturn of Fairfield, I had a message on my answering machine which said, "Hi, this is Scap motors calling.  (Saturn of Fairfield)  I'm just calling to inform you my mechanic thinks he left some tools in your engine compartment.  I was wondering if you could take a look under your hood, and if there are tools there, you could give us a call."  The answer is yes, there were tools in my engine compartment.  This seems to fit the definition for reckless endangerment.  This can only further demonstrate the dealerships' lack of professionalism and general incompetence.

30.  So upset with the poor treatment from our fourth dealer, I called the customer service line again.  I spoke with Kevin Woods who would not allow me to speak with Suzanne Nilson.  I said I wanted someone from Saturn corporation to come out and verify that my car was fixed this time since they only tightened the pan (the same song I heard from Saturn of Hartford the first time around.)  He said Saturn would not send someone out at this time because the repair may have been successful this time.  However, he did say "If something else happens, call back and Suzanne will get the ball rolling."  How may bad things have to happen to get help from Saturn?  Apparently, I have not yet reached that number.

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